Cancellation Policy
- We ship your order on the 2nd day after we receive it.
- If you wish to cancel your order, you must inform us within 2 days after receiving the order.
Replacement Policy
After receiving the parcel from us, if the item sent is descriptive or if you need a replacement for the following reasons,
- The product is damaged(Glass Jar) or if you received the wrong item.
- The product is not sealed properly at the time of delivery.
- The product has expired by the time of delivery.
If your return is accepted, we will pick up the item ordered from the same address, and you will be notified of the expected pick-up date.
In case of an exchange, the product will be delivered to you within 5-7 days after the return pick-up is done.
In case of any delivery related discrepancy, please reach out to us within 24 hours after the order has been marked as delivered. Used products will be ineligible for exchange or return.
Return and Refund Policy
If you want to return the parcel after receiving it from us, you must notify us within 24 hours after receiving the parcel.
- Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount.
You can always contact us for any return question at [email protected]